Terms and Conditions

Welcome to Pancake Paperie! By accessing and using our website, you agree to be bound by the following terms and conditions. Please read these carefully, as they outline your rights and obligations when purchasing from us.

1. General Information
Pancake Paperie LLC ("we," "us," or "our") is an online store based in Southern California, specializing in unique and handmade stationery and candles. All items are created in small batches to ensure quality and originality.

2. Products
Each product is designed and crafted with care. Because our items are handmade and may be small-batch, slight variations may occur. We believe this adds to the uniqueness of each piece.

3. Pricing
All prices listed on our website are in U.S. dollars. We reserve the right to change prices at any time without prior notice. Prices do not include shipping or applicable taxes, which will be added during checkout.

4. Payment
We accept major credit cards and other payment methods as listed at checkout. By submitting an order, you authorize Pancake Paperie LLC to charge your payment method for the total amount, including any applicable fees, taxes, and shipping.

5. Shipping
We aim to process and ship orders within 3-5 business days. Delivery times may vary depending on the destination and carrier. Pancake Paperie LLC is not responsible for any shipping delays once your order has been dispatched.

6. Returns and Exchanges
All sales are final. Due to the handcrafted nature of our products, we do not offer returns or exchanges. Please be certain of your purchase before placing an order. If your item arrives damaged, please contact us within 7 days of receipt, and we will work with you to find a suitable solution.

7. Intellectual Property
All content on the Pancake Paperie LLC website, including images, designs, text, and graphics, is our intellectual property and may not be used or reproduced without our permission.

8. Limitation of Liability
Pancake Paperie LLC is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

9. Privacy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Governing Law
These terms shall be governed by the laws of the State of California, without regard to its conflict of law principles.

11. Age Requirement
By using this website and making a purchase, you confirm that you are at least 18 years old. If you are under 18, you may only use Pancake Paperie LLC's services with the involvement of a parent or legal guardian.

12. Contact Information
For any questions or concerns about your order or these terms, please contact us at rmcardle@pancakepaperie.com .

Information Gathering

We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.

 Information Usage

The information you provide us may be used in any of the following ways:

Personalize your experience

Improve our website

Process a transaction

Provide you with order status

Send Pancake Paperie promotional messages

Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each email.

The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.

 Fraud Prevention

All data submitted is transmitted via https (TLSv1.2). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social
security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.

Cookies

We use cookies to help us remember you, process items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can provide a better site experience.

Third Party Links

At our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and/or activities of these third parties, though we welcome any feedback about them.

Information for California Residents

California residents are entitled to contact us to request information about whether we have disclosed Personal Information to third parties for the third parties’ direct marketing purposes. We do not share Personal Information with third parties for their own marketing purposes, however. California customers may contact us to request further information about our compliance with this law.

California consumers also have certain rights regarding their personal information under the California Consumer Privacy Act (“CCPA”). This following rights in this section apply to all California residents (but not including legal entities, such as companies). These rights will not apply, however, if we do not collect any personal information about you or if all of the information we collect is exempt from the statute (for example, the CCPA does not protect information that is already protected by certain other privacy laws, and it does not protect information that is already publicly available). “Personal information,” for purposes of this section regarding the rights of California residents, does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.

You have a right to know about personal information collected, disclosed, or sold.

California residents have the right to request that we disclose what personal information it collects, uses, discloses, and sells. This is called the “Right to Know”. Under the Right to Know, you can request a listing of the types of personal information we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or selling personal information), other individuals and business with whom we share personal information, and the specific pieces of personal information that we have collected about you.

In the last 12 months, we have collected the following categories of personal information from individuals from the following sources:

Type of Information: Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers. Categories of Sources: Directly from you; Automatically from you when you visit our website. Business or commercial purposes: Personalize your experience;
Improve our website; Process a transaction; Provide you with order status; Send Pancake Paperie. promotional messages. Third parties with whom shared: Vendors and other service providers.

Type of Information: Categories under California Civil Code Section 1798.80, which includes, in addition to some of the above information, telephone number, bank account number, credit card number, debit card number, or any other financial information. Categories of Sources: Directly from you. Business or commercial purposes: Process a transaction; Provide you with order status. Third parties with whom shared: Vendors and other service providers.

Type of Information: Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Categories of Sources: Directly from you; Automatically from your purchase of our products. Business or commercial purposes: Personalize your experience; Improve our website; Process a transaction; Provide you with order status.
Third parties with whom shared: Vendors and other service providers.

Type of Information: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. Categories of Sources: Automatically from you when you visit our website. Business or commercial purposes: Personalize your experience; Improve our website; Process a transaction. Third parties with whom shared: Vendors and other service providers.

Type of Information: Geolocation data. Categories of Sources: Automatically from you when you visit our website. Business or commercial purposes: Personalize your experience; Improve our website; Process a transaction. Third parties with whom shared: Vendors and other service providers.

You have a right to request deletion of personal information about you.

California consumers have a right to request the deletion of their personal information collected or maintained by Pancake Paperie.

Right to opt-out of the sale of personal information.

Right to non-discrimination for the exercise of a
consumer’s privacy rights.

Authorized agents

If you would like, you may designate an authorized agent to make a request under the CCPA on your behalf. We will deny requests from agents that do not submit proof of authorization from you. To verify that an authorized agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.

Other Privacy Rights

International Visitors

If you are visiting from outside the United States please note that you are transferring information about you, including personal information, to a country and jurisdiction that does not have the same data protection laws as the country in which you reside, and you consent to the transfer of information about you, including your personal information, to the United States; and the use and disclosure of information about you, including your personal information, as described in this Privacy Policy.

Privacy Policy

Mobile Terms of Service

Last updated: October 2024 Pancake Paperie mobile message service (the "Service") is operated by Pancake Paperie. (“Pancake Paperie.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Pancake Paperie’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pancake Paperie. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pancake Paperie. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP in response to your text message from Pancake Paperie or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Pancake Paperie mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance email rmcardle@pancakepaperie.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy.